Help Foundation

  About:

What is the Help Foundation? The Help Foundation is a group of knowledgable people in the Resource Based Economy Foundation that, working under the IGPG, help guide newcomers or people who generally have questions regarding an RBE and the RBEF.

What does it do?

This group is comprised of people all around the world, however, fluently speaking English is a must. This group reviews The Zeitgeist Movement forums for any questions regarding RBEF that comes up in the question. Also, using the ticket system that will be in place, the Help Foundation has the ability to respond to questions via email, chat and if the person requests, by phone.

Scheduling?

To ensure, when heavy traffic for RBEF becomes a normality, that all questions get answered swiftly, it is required that we have at least 1 person "on shift". This mean, within a 24-hour period, it is required to have 3 people, each covering 8-hour shifts available to answer questions.

However...

This is not the case now. I do not expect such a need for a ticket system or permanent help area currently, however I do believe that is should be, in the best interest, of the Help Foundation to already have an area set up so Help Foundation members can communicate in regards to the questions that most frequently get asked in The Zeitgeist Movement, how to improve the general attitude toward it and create a general "FAQ" area for the RBEF.

In conclusion...

I feel an urgency for an immediate creation of a RBEF Help Foundation, I & P forum area, and the beginning construction of a Help Foundation ticket system, the reason is as the traffic becomes larger, in regards to the visitation of the RBEF site, more people who are rather clueless of such foundation will be requesting answers. The future Help Foundation will need an area to discuss the most asked questions, give insight (input) on what is believed to be needed in the Help Foundation ticket system, and have an area to collaborate in the answering of questions from the Zeitgeist Movement community.

The Help Foundation System

Front End Interface:

I believe in ease of use and I feel the front-end Help Foundation System should be as easy as possible. It should be divided into 2 parts:

1. Search Engine

The Search Engine is a priority to the Help Foundation System. The Search Engine will be super smart and find the most relevant answer to your question. All the user has to do is input the question the user wishes to ask, click Search and a list of relevant answers will pull up. If such answer is not there, the user can resort to part 2.

2. Ticket System

The Ticket System will comprise of a Contact Page and Ticket Search.. 

This contact page will have an area with:

1. Name

2. Number- This area is completely optional, for instance if you feel that you would like a Help Foundation Member to call you, you simply put the number in the Number box, however this feature is limited to residents in the U.S.

3. Question Box- This is where you ask your question.

When the user submits his/her 's ticket, they will be assigned a unique ticket number.

With the Ticket Number, they will have the ability to check if their ticket has been "Closed", "Opened" or "Unread". They will also be able to check if the email or number the reply was sent to was proper, and if not, they will be able to correct the information.

The simplicity of the Help Foundation Member's system is key to allowing a swift response to tickets and submitting of more answers for the Search Engine.

1. Search Engine BEI (Back End Interface)

This will pull up a grid like format with the following filter abilities:

1. Mosted Asked- This filter allows the Help Foundation Member to view the questions that are most answered, review and edit the answer that is to be given.

2. Unanswered- This filter allows the Help Foundation Member to view questions that have been inputted into the search engine that have pulled up no results. This allows the Member to use the BEI to submit an answer to this question.

3. Cluster- Cluster Filter is the "normal" filter that the BEI presents. This shows all the questions that have been searched in the last 48 answers with the following markings:

a. Unanswered

b. Answered

2. Ticket System BEI

The Ticket System BEI will allow the Help Foundation Members to view tickets in a grid like format. This system will be similar to an email client, however it will allow you to quickly label the Tickets:

1. Closed & Answered

2. Closed & Irrelevant

3. (Default Ticket Label is Unread)

The Ticket System will have a few simple features that are relevant to it's use:

1. Read Ticket

2. Reply to Ticket

3. Label Ticket